Privacy policy
Last updated: [DATE — set when approved] · draft prepared 24 September 2026
About this policy
This policy explains how Rajahar Digital Solutions (ABN 69 702 472 197) ("we", "us") collects, uses, discloses and protects personal information. We are based in Phillip, Canberra ACT, and work with businesses across Australia.
We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). [Owner to confirm whether the Privacy Act applies to the business, or whether you are choosing to follow the APPs voluntarily, and adjust this sentence.]
What we collect
When you send an enquiry through our contact form, we collect:
- your name and email address;
- your business name and phone number, if you provide them;
- the services you are interested in, any budget range you choose to share, and your message.
When you email or call us, we collect the information you choose to give us.
When you visit this website, our hosting provider processes technical information such as your IP address, browser type and the pages requested, so the site can be delivered and protected from misuse. [If Cloudflare Web Analytics is switched on:] we also receive aggregated, privacy-first visit statistics that do not use cookies and are not used to identify you. We do not use advertising or tracking cookies.
How we collect it
We collect personal information directly from you — through the contact form, by email or by phone. You can contact us without giving your name, but we need a way to reply, such as an email address.
Why we use it
- to reply to your enquiry and answer your questions;
- to prepare a scope and quote, and to deliver and support the services you ask for;
- to keep business records and meet our legal obligations.
We do not sell personal information. We will not add you to a marketing list unless you ask us to.
Who we share it with
We only share personal information with service providers who help us run the business, and only as far as they need it:
- Web3Forms — delivers contact-form submissions to our inbox;
- Cloudflare — hosts and protects this website [and provides Cloudflare Web Analytics, if switched on];
- [EMAIL PROVIDER] — hosts our business email.
We may also disclose information where the law requires or allows it.
Overseas disclosure
Some of these service providers may store or process information outside Australia, including in [COUNTRIES — owner to confirm for Web3Forms, Cloudflare and your email provider]. We take reasonable steps to use providers with appropriate privacy and security practices.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including HTTPS on this website, strong passwords and two-step sign-in on our accounts, and limiting access to the people who need it.
We keep enquiry information for as long as we need it for the purposes above, then delete or de-identify it. [Owner to set a retention period, e.g. how long enquiries that do not become projects are kept.]
Accessing or correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing info@rajahardigitalsolutions.com.au. We will respond within a reasonable time, and let you know if there is a reason we cannot meet a request.
Complaints
If you are concerned about how we have handled your personal information, please email us first at info@rajahardigitalsolutions.com.au and we will respond within [30] days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed.
Contact us
Rajahar Digital Solutions
Phillip, Canberra ACT · working Australia-wide
Email: info@rajahardigitalsolutions.com.au
Phone: [PHONE NUMBER]